Reforming Retail

Credit Card Surcharging Part 2: Compliance: Merchants in Open Violation of Surcharging Rules

The card schemes raise prices every April and October, cuz duopoly. Last October’s price increases already have legislators – and others – complaining, especially as inflation continues...

The Path to Exit for Retail Tech Companies Is Abysmal

First, don’t. If you’re in retail tech, you’re hosed. The returns you want are best found serving customers that want to use technology: tech adoption in retail is and will always be a slog...

Credit Card Surcharging Part 1: A History

When writing this we found a lot of the material was already collated by Scott Blakely and Ruth Fagan in their A History of Credit Card Transaction Costs and the suppliers Newly Minted Right to Surcharge to...

Exposing Olo Part 2: Background

You can’t understand where we’re going if you don’t understand where we’ve been, to paraphrase Maya Angelou.  It’s no different with Olo: to understand investor frustration, we must take a look at the...

Marlin Seeks to Unload HotSchedules for 20x EBITDA, But The Market is A Joke

After TPG started the rollup in 2013, Marlin took over Hotschedules (technically rebranded to Fourth) in 2019. What we said then is what we will still say now: There is no TAM in restaurant back office worth...

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