{"id":20645,"date":"2024-11-19T06:24:13","date_gmt":"2024-11-19T12:24:13","guid":{"rendered":"https:\/\/reformingretail.com\/?p=20645"},"modified":"2024-11-19T06:24:14","modified_gmt":"2024-11-19T12:24:14","slug":"to-catch-a-predator-heartland-payments","status":"publish","type":"post","link":"https:\/\/reformingretail.com\/index.php\/2024\/11\/19\/to-catch-a-predator-heartland-payments\/","title":{"rendered":"To Catch A Predator: Heartland Payments"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Hard work to fill the shoes of the venerable Jeff Sloan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jeff worked tirelessly to ensure a day didn&#8217;t go by that a Global Payments merchant wasn&#8217;t forking over their money on a<a href=\"https:\/\/reformingretail.com\/index.php\/2020\/07\/02\/uh-isnt-this-fee-tactic-by-global-payments-legally-considered-fraud\/\"> make-believe fee<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You simply cannot fathom the effort required to create such revenue schemes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You need a rat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A spinning wheel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And a list of fabricated fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>So. much. work.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well, it looks like ol&#8217; Cam is going to give it his best shot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stepping up to the legend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cam&#8217;s latest concoction is an &#8220;infrastructure upgrade fee&#8221;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What is an infrastructure upgrade fee?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pfft, might as well ask a sexual predator how much forced intercourse is <em>too much<\/em> intercourse.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"770\" height=\"399\" src=\"https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=770%2C399&#038;ssl=1\" alt=\"\" class=\"wp-image-20646\" srcset=\"https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=1024%2C530&amp;ssl=1 1024w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=300%2C155&amp;ssl=1 300w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=768%2C397&amp;ssl=1 768w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=370%2C191&amp;ssl=1 370w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=270%2C140&amp;ssl=1 270w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=570%2C295&amp;ssl=1 570w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?resize=740%2C383&amp;ssl=1 740w, https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?w=1193&amp;ssl=1 1193w\" sizes=\"auto, (max-width: 770px) 100vw, 770px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">We love how the amount isn&#8217;t an even $200 or $250 but ends with a random integer &#8211; $4 &#8211; just to give it a whiff of legitimacy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cam&#8217;s thought process in designing the fee<\/strong>: <em>We need to make it seem legitimate so the amount should be oddly specific&#8230;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Merchant&#8217;s thought process after seeing the fee<\/strong>: <em>Oh this must be real &#8216;cuz otherwise it would have just been $250<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Genius.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The average Heartland merchant is probably doing $500K of GPV. $254 = 5 bps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The average restaurant doing $500K of GPV should be paying no more than 40 bps in payments margin, so 5 bps is a solid 12.5% growth rate for&#8230; doing nothing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perfect, Cam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now here&#8217;s where this gets even more hilarious.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This particular merchant is using a POS that&#8217;s not owned by Heartland but is instead <em>partnered<\/em> with Heartland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This POS is undoubtedly contractually obligated to a revenue\/profit share with Heartland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well, we&#8217;d bet dollars to donuts that this $254 fee <em>conveniently<\/em> falls outside the scope of the agreement with Heartland, meaning Heartland gets to munch the whole fee as profit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yum.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And this is why ISOs and partners hate payments companies: they directly abuse the &#8220;partner&#8217;s&#8221; customers and the partner has to deal with the fallout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keep at it, Cam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you work real hard you just might catch up.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hard work to fill the shoes of the venerable Jeff Sloan. Jeff worked tirelessly to ensure a day didn&#8217;t go by that a Global Payments merchant wasn&#8217;t forking over their money on a make-believe fee. You simply cannot fathom the effort required to create such revenue schemes. You need a rat. A spinning wheel. And [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20646,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[5,4],"tags":[],"class_list":["post-20645","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-solutions","category-merchants","post_format-post-format-image"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p81nA2-5mZ","jetpack_featured_media_url":"https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2024\/09\/image.png?fit=1193%2C617&ssl=1","_links":{"self":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/20645","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/comments?post=20645"}],"version-history":[{"count":6,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/20645\/revisions"}],"predecessor-version":[{"id":21645,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/20645\/revisions\/21645"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media\/20646"}],"wp:attachment":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media?parent=20645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/categories?post=20645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/tags?post=20645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}