{"id":2831,"date":"2019-01-04T06:51:08","date_gmt":"2019-01-04T12:51:08","guid":{"rendered":"http:\/\/reformingretail.com\/?p=2831"},"modified":"2019-01-23T10:30:16","modified_gmt":"2019-01-23T16:30:16","slug":"how-good-is-cloud-pos-remote-support-we-made-calls-to-find-out","status":"publish","type":"post","link":"https:\/\/reformingretail.com\/index.php\/2019\/01\/04\/how-good-is-cloud-pos-remote-support-we-made-calls-to-find-out\/","title":{"rendered":"How Good Is Cloud POS Remote Support? We Made Calls to Find Out"},"content":{"rendered":"<p>One of the complaints traditional resellers like to make is that the support service for cloud POS is horrible. Cloud POS providers, as you're likely aware, include 24\/7 <a href=\"https:\/\/www.bmc.com\/blogs\/support-levels-level-1-level-2-level-3\/\">Level 1<\/a> support with their software pricing. Some of these providers will go all the way through Level 4, though usually via a partnership with someone who has boots on the ground - like <a href=\"https:\/\/www.goboomtown.com\/\">Boomtown<\/a>.<\/p><p>These complaints are not unexpected as most POS resellers don't have the scale for a 24\/7 call center and they need to paint a cloud boogeyman, often so they can overcharge on traditional services since they <a href=\"https:\/\/reformingretail.com\/index.php\/2017\/11\/28\/the-neverending-channel-debate-who-owns-the-customer\/\">refuse to learn how to add real value.<\/a> Of course the cloud POS call center isn't free either: it's being covered by the recurring monthly software fees to the SaaS provider. Still, it's nice to be able to reach someone when you're about to throw your POS against a wall.<\/p><div class=\"leaky_paywall_message_wrap\"><div id=\"leaky_paywall_message\"><a href=\"https:\/\/reformingretail.com\/index.php\/subscribe\/\">Subscribe<\/a> or <a href=\"https:\/\/reformingretail.com\/index.php\/log-in\/\">log in<\/a> to read the rest of this content.<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>One of the complaints traditional resellers like to make is that the support service for cloud POS is horrible. Cloud POS providers, as you&#8217;re likely aware, include 24\/7 Level 1 support with their software pricing. Some of these providers will go all the way through Level 4, though usually via a partnership with someone who [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3079,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[5,4,3],"tags":[],"class_list":["post-2831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions","category-merchants","category-pos"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p81nA2-JF","jetpack_featured_media_url":"https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-20-at-9.28.27-AM.png?fit=2672%2C1304&ssl=1","_links":{"self":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/2831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/comments?post=2831"}],"version-history":[{"count":30,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/2831\/revisions"}],"predecessor-version":[{"id":4313,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/2831\/revisions\/4313"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media\/3079"}],"wp:attachment":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media?parent=2831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/categories?post=2831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/tags?post=2831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}