{"id":5218,"date":"2019-07-26T06:12:14","date_gmt":"2019-07-26T11:12:14","guid":{"rendered":"https:\/\/reformingretail.com\/?p=5218"},"modified":"2019-07-30T07:36:25","modified_gmt":"2019-07-30T12:36:25","slug":"vars-are-about-to-get-big-help-in-their-support-department-just-in-time-for-rspa","status":"publish","type":"post","link":"https:\/\/reformingretail.com\/index.php\/2019\/07\/26\/vars-are-about-to-get-big-help-in-their-support-department-just-in-time-for-rspa\/","title":{"rendered":"VARs Are About to Get Big Help in Their Support Department, Just in Time for RSPA"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.goboomtown.com\/\">Boomtown<\/a> has been tinkering with innovative business models since inception. When Boomtown first arrived on the scene they recognized that cloud POS companies, for the most part, were selling directly. Founder and CEO, Chip Kahn, saw the early stages of the market developing, \u201cIt was clear to us that real world businesses were transitioning to SaaS solutions.\u201d\u00a0 In many cases these POS providers wouldn\u2019t have local support resources so Boomtown acted as Uber for physical support, dispatching local IT specialists to service tickets from POS companies who couldn\u2019t be there themselves.<\/p><p class=\"wp-block-paragraph\">Boomtown cleverly curated data from these support interactions: every issue was a learning opportunity. Amassing a<a href=\"https:\/\/en.wikipedia.org\/wiki\/Training,_validation,_and_test_sets\"> giant training set<\/a>, Boomtown turned machine learning loose. Now, Boomtown is standing on top of a machine learning platform that has been trained on brick and mortar support data across restaurant and retail industries.<\/p><div class=\"leaky_paywall_message_wrap\"><div id=\"leaky_paywall_message\"><a href=\"https:\/\/reformingretail.com\/index.php\/subscribe\/\">Subscribe<\/a> or <a href=\"https:\/\/reformingretail.com\/index.php\/log-in\/\">log in<\/a> to read the rest of this content.<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Boomtown has been tinkering with innovative business models since inception. When Boomtown first arrived on the scene they recognized that cloud POS companies, for the most part, were selling directly. Founder and CEO, Chip Kahn, saw the early stages of the market developing, \u201cIt was clear to us that real world businesses were transitioning to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5221,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"image","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[5,3],"tags":[],"class_list":["post-5218","post","type-post","status-publish","format-image","has-post-thumbnail","hentry","category-solutions","category-pos","post_format-post-format-image"],"jetpack_publicize_connections":[],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p81nA2-1ma","jetpack_featured_media_url":"https:\/\/i0.wp.com\/reformingretail.com\/wp-content\/uploads\/2019\/07\/Screen-Shot-2019-07-11-at-6.59.18-PM.png?fit=882%2C638&ssl=1","_links":{"self":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/5218","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/comments?post=5218"}],"version-history":[{"count":7,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/5218\/revisions"}],"predecessor-version":[{"id":5296,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/posts\/5218\/revisions\/5296"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media\/5221"}],"wp:attachment":[{"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/media?parent=5218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/categories?post=5218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/reformingretail.com\/index.php\/wp-json\/wp\/v2\/tags?post=5218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}