Reforming Retail

Why Everyone in Payments Needs to Pay Attention to PIX

India’s UPI had previously set the standard for free money transfer. Initialized by India’s Reserve Bank, UPI set up a digital banking infrastructure that was accessible to even the most indigent...

The Visa, Mastercard Settlement Is A Massive Joke And A Waste of Everyone’s Time

After 20 years of litigation, where merchants (rightly) accused Visa and Mastercard of operating a duopoly and extracting limitless fees as they sought fit, a settlement has finally been reached. The winners...

The $320B Underbelly of Restaurant Distribution That Needs Modernization: Part 1

We constantly harp on retailers being just about the most laggardly industry one could find, with restaurants being an even more laggardly subset underneath the retail umbrella. But what if you told you that...

Credit Card Surcharging Part 2: Compliance: Merchants in Open Violation of Surcharging Rules

The card schemes raise prices every April and October, cuz duopoly. Last October’s price increases already have legislators – and others – complaining, especially as inflation continues...

The Path to Exit for Retail Tech Companies Is Abysmal

First, don’t. If you’re in retail tech, you’re hosed. The returns you want are best found serving customers that want to use technology: tech adoption in retail is and will always be a slog...

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