Reforming Retail

Advice for Shift4 Merchants Getting Bent over

The best part about airing dirty laundry in a sordid industry is just how fast you see an outpouring of corroborating evidence. Not even an hour after revealing Shaft4 nonsense do we get advice for how other...

ServiceTitan Boots Podium, and Verticalized Software Moats Are Crumbling

For more than a decade investors fawned over verticalized software companies. These companies raised enormous amounts of capital to subsidize distribution, knowing that if they captured enough market share...

To Catch a Predator: Fiserv

Despite being the largest merchant acquirer by revenue (yes, larger than Stripe and Adyen), Fiserv faces the dilemma of being a hodgepodge of acquisitions, tech stacks, and cultures. Organic growth is a...

Shift4 Pushes out Dealers While Sunsetting Older POS Solutions

In a dealer-wide call last week, Shift4 issued their dealers an ultimatum: Be active, be large, or get out. Frankly, it’s sensical. Our guess is that Shift4 has a lot of dealers who don’t do very...

A1 Garage Exits to KKR for $2B, And $500M of That Is A Payments Arbitrage You’re Completely Missing

The private equity world has no idea how payments works and it’s costing them dearly. A1 Garage Door’s exit to KKR for $2B should be the wake up call. A1 Garage door was running on nearly 25%...

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