Reforming Retail

ServiceTitan Boots Podium, and Verticalized Software Moats Are Crumbling

For more than a decade investors fawned over verticalized software companies. These companies raised enormous amounts of capital to subsidize distribution, knowing that if they captured enough market share...

To Catch a Predator: Fiserv

Despite being the largest merchant acquirer by revenue (yes, larger than Stripe and Adyen), Fiserv faces the dilemma of being a hodgepodge of acquisitions, tech stacks, and cultures. Organic growth is a...

Shift4 Pushes out Dealers While Sunsetting Older POS Solutions

In a dealer-wide call last week, Shift4 issued their dealers an ultimatum: Be active, be large, or get out. Frankly, it’s sensical. Our guess is that Shift4 has a lot of dealers who don’t do very...

A1 Garage Exits to KKR for $2B, And $500M of That Is A Payments Arbitrage You’re Completely Missing

The private equity world has no idea how payments works and it’s costing them dearly. A1 Garage Door’s exit to KKR for $2B should be the wake up call. A1 Garage door was running on nearly 25%...

Why Every Merchant Should Cash Discount at Least 10%

You know how long retailers have been engaged in a class action against the duopoloists Visa and Mastercard? 20 years. And you know what the initial ruling was? A one-sided pile of horsesh*t that guaranteed...

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