Reforming Retail

Our Guest Podcast on Plein Air Tells It Like It Is. Now Let’s Count Tears

You will need to open the Plein Air podcast in iTunes, but here’s the link:

https://itunes.apple.com/us/podcast/tastemakers-podcast/id1193774239?mt=2

We’re episode 19.

Here’s a quick annotation of subjects we discuss and their corresponding times.

  • 1:05 Jordan Thaeler’s background
  • 3:28 What WhatsBusy is about
  • 4:52 The process of building WhatsBusy’s algorithms and market approach
  • 6:20 Why POS systems and their restaurant customers are so far behind
  • 9:00 Shocking discoveries from looking at POS data
  • 11:00 How will the restaurant industry change as they learn about data
  • 13:50 How would you change a restaurant if you were put in charge
  • 16:07 How will the dining experience change
  • 18:04 Do brands matter or is it just about price and reviews
  • 19:15 Do restaurant need to build their own delivery fleets
  • 20:15 Do restaurants need to have delivery, online ordering
  • 21:35 Would you invest in Postmates
  • 22:55 Who owns customer data
  • 24:55 Why Uber built a tool for restaurant analytics
  • 25:35 What are the dangers of giving merchants bad data
  • 27:45 Where merchants need to be leery of “analytics” providers
  • 29:20 What role doesprivate equity, hedge funds have in driving innovation in brick and mortar
  • 30:50 What gets you most excited about where the industry is going


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