We do a lot of our engineering work on Linux, an operating system that’s an alternative to Windows. That means most of us use an Apple computer since Linux comes standard. When our Apple computer breaks, we call Apple. Sometimes they can support us over the phone or internet (for free, by the way), sometimes they can’t. If there’s no remote support available, they recommend we take it to the local Apple store.
Several of our teammates don’t have an Apple store nearby. In those cases, we find a local consultant to help with the issue. These consultants can be affiliated with Apple, or they can have nothing more than a good reputation and solid know-how of Apple’s systems.
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