I remember setting up what was to be a great relationship between Harbortouch and a legacy POS provider now owned by a payment company.
I always liked Harbortouch, especially after meeting the founder and seeing that he got it, that the end user does not care about special widget x,y or z, they just want the system to work as be as cheap as possible.
When there is a good chance a business will close in a year I really like this model since the POS/payments provider becomes a sort of partner in the success of the business.
Before they became Harbortouch, they were struggling with the complexity of their original software application. It required a heavy support infrastructure, which also translated into their customer base. By moving to a more simplified software set, (private labeled version of Dinerware) the solutions was now much easier to set up, install and support. Customers satisfaction also improved due to the ease of use and minimal support required. Though their idea of “Free POS” was a great gimmick, I believe the move to Dinerware was the catalyst that contributed significantly to their growth.Your welcome. ; )
Good thoughts! Now that Heartland, a competing processor, purchased Dinerware, Habortouch has had to build their own software to decouple that relationship. They still seem to be making the right investments in their support infrastructure, however, and that’s a good thing.
Harbortouch makes it impossible for their customers to Cancel. Beware of automatically renewed contracts. The 3 year processing contract and a 4 year POS. Oh, I’m sorry. They claim the system is free. Then why do they charge $70/month for 4 years and then auto renew the same contract while your too busy to remember. Not to mention the ridiculous amount you need to pay to actually cancel. And if you do cancel in time. You can still continue to use the system but not pay $70/month. That doesn’t even make sense. Harbortouch is a bunch of thieves. Oh. And if you go ahead and attempt to just use the system you paid for over 4 years, and stop payment. Harbortouch goes right into your backend which they are always connected too and shuts off the system. Horrible Company!!!
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I remember setting up what was to be a great relationship between Harbortouch and a legacy POS provider now owned by a payment company.
I always liked Harbortouch, especially after meeting the founder and seeing that he got it, that the end user does not care about special widget x,y or z, they just want the system to work as be as cheap as possible.
When there is a good chance a business will close in a year I really like this model since the POS/payments provider becomes a sort of partner in the success of the business.
More than one way to skin a cat, but it’s hard to argue with Harbortouch’s growth.
Before they became Harbortouch, they were struggling with the complexity of their original software application. It required a heavy support infrastructure, which also translated into their customer base. By moving to a more simplified software set, (private labeled version of Dinerware) the solutions was now much easier to set up, install and support. Customers satisfaction also improved due to the ease of use and minimal support required. Though their idea of “Free POS” was a great gimmick, I believe the move to Dinerware was the catalyst that contributed significantly to their growth.Your welcome. ; )
Good thoughts! Now that Heartland, a competing processor, purchased Dinerware, Habortouch has had to build their own software to decouple that relationship. They still seem to be making the right investments in their support infrastructure, however, and that’s a good thing.
Harbortouch makes it impossible for their customers to Cancel. Beware of automatically renewed contracts. The 3 year processing contract and a 4 year POS. Oh, I’m sorry. They claim the system is free. Then why do they charge $70/month for 4 years and then auto renew the same contract while your too busy to remember. Not to mention the ridiculous amount you need to pay to actually cancel. And if you do cancel in time. You can still continue to use the system but not pay $70/month. That doesn’t even make sense. Harbortouch is a bunch of thieves. Oh. And if you go ahead and attempt to just use the system you paid for over 4 years, and stop payment. Harbortouch goes right into your backend which they are always connected too and shuts off the system. Horrible Company!!!