One of the complaints traditional resellers like to make is that the support service for cloud POS is horrible. Cloud POS providers, as you’re likely aware, include 24/7 Level 1 support with their software pricing. Some of these providers will go all the way through Level 4, though usually via a partnership with someone who has boots on the ground – like Boomtown.
These complaints are not unexpected as most POS resellers don’t have the scale for a 24/7 call center and they need to paint a cloud boogeyman, often so they can overcharge on traditional services since they refuse to learn how to add real value. Of course the cloud POS call center isn’t free either: it’s being covered by the recurring monthly software fees to the SaaS provider. Still, it’s nice to be able to reach someone when you’re about to throw your POS against a wall.
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